In this fast moving world, technologies are being unveiled at an unprecedented pace. It has become more important than ever to keep up with new innovations and understand the disruptions as well as the resultant opportunities.
This indicates that companies would like to look towards AI, which would lead to a better customer experience, significant cost savings and unearthing newer opportunities. There is enough talk out there coupled with more-than-enough projections surrounding these technologies.
To address these questions and more, we are conducting a hands-on workshop at AMA to showcase two such technologies that are rapidly changing the world – Chatbots and Artificial Intelligence. The one day workshop will be of an interactive nature where we will explain the concepts in detail and engage with the audience by solving business issues they may be facing. We will also present a number of examples and case studies that will help the attendees to get onboard these transformative technologies. The workshop is divided into four sessions with plenty of breaks for tea and a scrumptious lunch.
The following are the answers to the questions that were asked during the Event.
Answer 1: It is similar to identifying malicious emails from the actual emails. This is where human intervention or intelligence is required. A bot specifically built to assist the user will never ask for personal details like credit or debit card number or passwords. So, it is up to us to identify the good ones from the harmful ones.
Additionally, there are some security protocols that platforms like Facebook, Skype, Slack, and others have introduced. Hence, bot developers have to follow those protocols to actually host there bots on such platforms. You should be aware of where the chatbot has been hosted.
Answer 2: Answers given by audience member – Studies have indicated that interacting with chatbots is time saving rather than consuming. Casper, just few minutes ago, informed that you can save 4 minutes of your time by chatting to a chatbot rather than call a CC executive.
A – Exactly, it actually saves your time. As Casper, a chatbot developed by us particularly to guide you through the workshop, apparently also has some cool facts to share with you. And as this gentleman mentioned, it would definitely be less time consuming to have a conversation with a chatbot.
Chatbots can easily provide you with options to choose from unlike a traditional way to explain everything to the executive. And if you feel typing and reading the issues and answers is time taking then, there are tools like text-to-speech and speech-to-text that will help you to converse with the bot easily.
Answer 3: Chatbot development isn’t as easy as it is thought to be. And developing APIs from scratch is even more tedious. So it is viable to use the already available APIs from companies like Microsoft or IBM.
Answer 4: It is a plain no. Chatbots will not replace humans in any jobs, in fact. If anything, it will create more job opportunities. Consider developing chatbot itself as a job opportunity.
If in any case if chatbot is not able to handle user’s queries, definitely there has to be an actual person that needs to address the issue. We will illustrate an example of an enterprise chatbot developed by us where the chatbot is unable to understand the user’s query and it will forward the issue to customer care executive.