Bhagirath Pandya

Bhagirath Pandya

Subject Matter Expert – AI & Chatbot,

Softweb Solutions Inc.

Nimesh Hadiyel

Nimesh Hadiyel

Enterprise Solution Manager,

Softweb Solutions Inc.

Roshan Parmar

Roshan Parmar

Lead Architect - AI/ChatBot,

Softweb Solutions Inc.

About Webinar

We know that the BFSI industry is highly competitive and organizations try to go the extra mile to engage with their customers. A smart chatbot is part of the new technology wave for BFSI industry that will bridge the gap between an enterprise and its consumers.

Join us in this webinar and learn the capabilities of a smart chatbot, which has the potential to bring a huge change in customer experience. If you are a digital marketer, business owner, banking and insurance professional, marketing expert, or a stockbroker, then this webinar is for you.

By attending this webinar, you will understand how a chatbot can help with conversational banking, and how you can deliver a better customer experience. We will also show BFSI-specific use cases of a smart chatbot and how you can leverage it, so don't miss out!

We also have a chatbot development package that decision makers can refer to if they are already planning to build a chatbot. It will give you a general guideline on our implementation approach.


  • Introduction to chatbot – The intelligent assistant
  • Capabilities of a smart chatbot
  • Current chatbot adoption in BFSI
  • Challenges of BFSI industry
  • Chatbot use cases in BFSI
  • Chatbot demo
  • Chatbot development & implementation strategy
  • Q & A

Questions & Answers

The following are the answers to the questions that were asked during the live webinar.

Question 1: Considering a person who wants to invest in mutual funds, can chatbot assist?

Answer 1: Chatbots can assist by asking few questions such as how much they will be able to invest, what are the total savings and expenses, and similar questions needed to match the requirements. Imagine, if human handled it, there might be the possibility of errors and skipping of some important questions needed to fulfill the basic requirements.

Question 2: How safe and secure is chatbot for BFSI industry?

Answer 2: Much of the concern around chatbot security is centered on the applications of chatbots in the financial services sector, where communication between institutions and their clients must not only maintain the highest levels of privacy and security but also ensure compliance with industry regulations.

Question 3: Can chatbot handle sensitive information related to people’s wealth?

Answer 3:There are parameters set, with which the smart chatbot can recognize the sensitive data and not store it in the database. So, yes! This answers your question that chatbot is capable to handle sensitive information and it very well understands what works and what doesn’t for customers.

Question 4: Are chatbot able to perceive security as top priority?

Answer 4: Many people are concerned about Chabot’s security. And we are thankful you asked it. Chatbot in BFSI industry need to ensure that it meets security standards. Our smart chatbots are built with security measures; so that your information does not get into wrong hands and that you are safe to interact with chatbot.

Question 5: How do your train your chatbot to be so accurate for NLP?

Answer 5: We have added a very large amount of data in the back end of our NLP to train. And we keep the NLP engine in continuous training mode. That is the reason why our NLP is so accurate. You can also make your NLP engine more accurate by entering different types and large amount of data.

Question 6: Are there any NLP engines that are recommended for chatbots?

Answer 6: There are various versions of NLP engines available such as IBM Watson, Microsoft LUIS, Google TensorFlow . However we recommend LUIS based on our experience.