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The definitive checklist to ServiceNow upgradation

Have you decided to upgrade to the latest version of ServiceNow? If yes, then you have made the right decision. ServiceNow is undoubtedly the best tool in the market when it comes to ITSM. However, every new version comes with different upgradation challenges.

Our ServiceNow experts have dealt with many ServiceNow upgrade issues over the past few years and have seen some common mistakes most companies make during the transition.

Based on those experiences, we have created a checklist, which can be used by IT departments to ensure a hassle-free upgradation experience. The checklist is not version-specific and can be used as a general point of reference for future releases as well.

Key Features:

  • Review release notes
  • Upgrade preparation
  • Generate Automated Configuration Evaluator (ACE) report
  • Upgrade impact on instance
  • Notify users and staff
  • Backup production instance
  • During upgrade
  • Training Users

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