How Salesforce FSL is redefining field service operations

It is a crucial and challenging task to handle a mobile workforce for efficient field service operations. When you don’t have the right tools in place, it becomes difficult to manage service agents, mobile employees, dispatchers and managers. An AI-powered field service management system like Salesforce Field Service Lightning (FSL) helps you to keep track of mobile workers, organize schedules, vehicles, products, deliveries, etc.

With FSL implementation, your organization can streamline complex processes, improve collaborations, increase field service operational efficiencies and provide mobile support to field employees.

87% of executives believe it is important that their company invests in field service technology. – Salesforce Service Excellence Survey 2016

In this datasheet, you will learn in-depth about:

• What is Salesforce Field Service Lightning (FSL)
• Challenges faced in field service management
• Six ways FSL helps to streamline field service operations across various industries