Heather Maddalozzo

Heather Maddalozzo

Senior Project Coordinator,

Softweb Solutions

About Webinar

The chatbots have undeniably become the biggest thing in the world of technology. Although chatbots have gained a lot of popularity, still from the design and experience point of view, chatbot technology is in its early stages. During this webinar, we will talk about the impact of chatbots on consumers in regard to the user experience, interface design and some relevant use cases. We will also discuss the challenges that designers face when they work with conversational UX, and how can they carry on with this evolving digital experience.


  • Chatbots overview
  • Trending in 2017
    • -  Message recognition
    • -  Voice assistance
  • Chatbots and UX: User expectations
  • Chatbots today
  • Next trends beyond 2017: AR, UX, or messaging
  • Challenges in designing chatbots
  • Designing chatbots – Current recommended tools
  • Demos
  • Q & A