Gary Kent Ramsey

Gary Kent Ramsey

Sr. Engagement Manager,

Softweb Solutions

About Webinar

“Digital Transformation”: it’s a phrase that’s hard to ignore in today's world of IT.

Moore’s Law is a constant reminder that semiconductor technology is changing every eighteen months. We are living in a world of continuous evolution and constant flux due to new advancements in IT. Embracing digital transformation is essential for any business to survive in the next decade (2020 and beyond) which is barely ten months away.

Digital Transformation, using technologies such as IoT, big data, augmented reality, extended reality, and artificial intelligence/machine learning have all impacted the way we do business now and into the future.

So, what is a digital transformation? Why is it important for your business? How will the digital transformation impact your business? And, how do you embrace digital transformation?

Our webinar will answer these questions and more. And, we hope the time spent with us will benefit you to excel in this competitive market.


  • Digital transformation 101
  • Challenges businesses face
  • Evolution of the technologies
  • Real-life examples of successful digital transformation
  • Use cases
  • Q&A

Questions & Answers

The following are the answers to the questions that were asked during the live webinar.

Question 1: How digital technology like IoT can help us track and monitor warehouse utilization in real time? Our business cannot work in real-time due to lack of a great analytics tool to make the best decisions based on accurate information.

Answer 1: You can certainly adopt IoT and transform the entire supply while improving your operational efficiency. Building an IoT-enabled smart warehouse is all about utilizing existing automated systems in a more connected and integrated way. IoT presents great opportunities to monitor assets and inventory with the help of Wi-Fi-capable sensors, monitor the health of workers using wearable devices and introduce robotic automation processes. Besides, you can achieve advanced analytical capabilities with the help of AI tools.

Question 2: Can you please explain how will digital transformation affect the company culture?

Answer 2: It’s more about organizational agility. Digital transformation brings new processes, new approaches and new ways of working, which imply that your company’s workforce should adapt to the transformational change for your company’s digital success. This not only brings hand-eye coordination and mental agility in an organizational workflow but also leverages employee skill-sets and boosts capabilities so that they can be part of the decision-making process.

Question 3: We have to deal with heavy machinery used in underground and surface mining. How can digitalization help us ensure worker safety and measure their productivity at the same time?

Answer 3: We understand that ensuring worker safety is one of the biggest issues in the mining industry despite following clear safety regulations and procedures. Most accidents occur due to one of these reasons- human error, acting on incomplete information, lack of preparation, improper use of equipment, working when unwell or neglecting safety procedures. Collecting data by means of connected sensors can definitely go some way towards helping to keep workers safe. IoT solutions can help you with monitoring both workers’ wellbeing and the state of their working environment.

Question 4: What are the best possible ways to ensure security of my data when I am going digital? Is an on-premises data center a more secure option than the cloud?

Answer 4: Thanks to sophisticated standards and regulations, the cloud has become secure. If you don’t want to invest a lot of money to make sure that your on-premises infrastructure and data are secure and safe, then we’d suggest the cloud to be the best option. Besides providing greater security, the cloud offers greater economies of scale and lesser operational complexities. Nonetheless, it all depends on the business requirements. If you’re not sure, then feel free to get in touch with us and discuss your ideas.

Question 5: How will digital transformation impact the customer experience?

Answer 5: It’s very simple – the better you know about your customers, the better you can serve them. Digital transformation can have a significant impact on customer experience, for example, personalization and new communication channels in your e-commerce business can help you create closer relationships with customers. Another popular example is a chatbot. Chatbots are changing the way businesses interact with customers. Virtual reality solutions can help you provide a new level of digital experience to your customers. Well, there’re endless examples how digital transformation can help you boost the customer experience. If you’re interested in learning more about it, feel free to contact us.