Speakers

Ahmed Zubair

Ahmed Zubair

Subject Matter Expert - AI Practices,

Softweb Solutions, Inc.

Almohsin Sheikh

Almohsin Sheikh

Technology Consultant,

Softweb Solutions, Inc.

About Webinar

In the digital world, customers tend to value experiences over things. In addition, growing customer expectations are compelling enterprises to change the way they think, understand and deliver customer experiences (CX).

Also, many organizations have begun to realize the transformative power of digital transformation and have adopted the same to increase customer acquisition and retention by offering connected and personalized CX. By leveraging various new technologies such as AI, AR, RPA, chatbots, Cognitive Services and others, enterprises have successfully enhanced CX and accelerated customer-led business growth.

"In 2022, organizations are projected to spend nearly $2 trillion on digital transformation, spurred by a proliferation of new digital technologies and a fear of disruption by tech-enabled competitors."
– IDC

In this webinar, we will discuss how business operations across industries can deliver elevated experiences and increase their bottom line. Apart from that, we will focus on helping businesses understand how to accelerate their efforts at transforming digitally. Lastly, our experts will cover strategy development for digital transformation so that you can adapt to change and accelerate business growth.

Webinar agenda

  • Overview of digital transformation
  • Adopting the digital edge in redefining CX
  • Major challenges on the road to digital transformations
  • Embracing the DT to quantify the ROI of CX
  • Use cases - Technologies unlocking success in DT
  • Developing digital transformation strategies
  • Q&A