Chatbots are increasingly taking over the customer care process in companies. However, building an intelligent chatbot is not easy. It involves integrating NLP, NLU and ML technologies and needs retraining from time to time as well. All of this can be overwhelming to companies that do not have AI expertise. At Softweb Solutions, we have a two-hour consultation for companies that are interested in knowing what it takes to build a customer care chatbot.
“Gartner identifies 'Autonomous' as the sixth and final stage of an organization's journey to becoming a 'digital business'.”
Features of customer care chatbot include: