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10 vital features without which your chatbot platform is a lame duck

Chatbots are no longer restricted to just consumer facing operations but are increasingly being deployed for increasing employee productivity inside the enterprise as well. This has resulted in enterprises implementing a chatbot platform in order to create and control the chatbots that they need. However, not all bot platforms are created equal. Between drag-and-drop builders and AI bot platforms, organizations need to know how to evaluate what they actually need.

"Chatbots are moving aggressively beyond CRM in leading industry verticals and stand-alone chatbots are expected to contribute 40% of the market by 2022."- Research and markets

In this cheat sheet, you will find a checklist that you must consider before buying or developing a chatbot platform

  • Types of bots a platform should be able to build
  • Importance of NLP capabilities
  • Integrations with popular marketing tools
  • Significance of bot analytics

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